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Fee is missing

Start at checkout to determine whether the fee is missing or only hidden on the product page or in the cart.

Check checkout first

Add a product that should receive the fee with the regular Add to cart button, then continue to checkout.

If the fee appears at checkout, the fee is working. Continue with the display checks below. If it is also missing at checkout, check the fee setup.

If the fee is missing at checkout

  • The fee is Active and the latest changes are saved.
  • For a product fee, the correct product, variant, or collection is selected.
  • The customer’s Shopify Market is enabled for the fee.
  • Every customer-tag condition matches. A customer must be signed in when a condition requires a tag.
  • The cart was emptied and the product added again after changing the fee.

For order fees and product fees using Bundle with fees, confirm that FeeBee Script is enabled in the current theme. Enable it again after publishing, duplicating, or changing themes.

If you enabled Only add base fee product when conditions match at add-to-cart, turn it off while troubleshooting. This setting can prevent a separate fee from being added when the Market or customer changes later.

Bundle and subscription apps can also prevent FeeBee from adding a fee.

Review app compatibility

If only the display is missing

A missing product-page notice or cart label does not mean the fee is missing from the order.

  • If the product-page notice is missing, check that the FeeBee app block is added to the product template.
  • If the cart or drawer is missing the fee, compare it with the full cart and checkout.
  • If checkout is correct, the theme or cart app needs a display adjustment.
Set up product-page fee notices Troubleshoot the cart or drawer

Shopify POS and draft orders

In Shopify POS, add the POS Fees tile and keep it enabled for the cart.

In draft orders, product fees using Bundle with product are added with their product. For product fees using Bundle with fees and for order fees, add FeeBee’s shared Fees product to the draft order.

Set up FeeBee for Shopify POS Use FeeBee with draft orders

Unsupported purchases

FeeBee does not add fees to subscription purchases, Shopify gift card products, or purchases made directly in the Shop app.

Review known limitations

Contact support

Send the store URL, product URL, fee name, what should happen, what happens instead, and a screenshot or recording.

Contact FeeBee support